Orders can take up to 10 business days to be processed in our warehouse, depending on the delivery option selected at checkout. For more information, please visit this page. All orders are packed and shipped Monday to Friday. Orders placed on weekends or holidays will be processed the following business day.

Orders are shipped via independent couriers during store operating hours and are delivered within 24h.

How it works:

• Depending on the weight, size and availability of the item, you may choose "Express delivery" shipping method at checkout, if available.
• A fixed shipping rate of $14.99 will be applied to your order.

Tracking: Our courier service will send you tracking details and delivery status by SMS or email.

Yes, with any major credit card (Visa, American Express or Mastercard).

Please contact our Customer Service department at 1-800-268-2524, Monday through Friday, from 10:00 am to 04:00 pm (ET), or by e-mailing customerservice@bouclair.com.

One of our Customer Service Agents will be happy to help you with your order.

Please refer to our Return Policy for all details.

Bouclair gift cards can be purchased at any Bouclair location.

Click HERE for our store finder, or, at the top or bottom of our website, click on Stores. Enter an address, city or postal code in the search bar, and a list of your closest stores will appear. To check opening hours of one of our stores, click on Show Opening Hours in grey.

We accept Debit, Mastercard, Visa, Amex, Apple Pay and Bouclair gift cards as methods of payment at Bouclair stores.

Most of our Bouclair stores have free parking available.

If you would like to know if one of our stores carries the item you are interested in, you can select Check Store Inventory directly from the product page or contact our customer service department at 1-800-268-2524 or by e-mailing customerservice@bouclair.com. We recommend contacting the store directly to ensure the inventory is available. Should the item not be available in store, yet be available online, an online order can be placed online or by contacting customer service.

We have a larger inventory of items available to purchase on our website, as well as WEB EXCLUSIVE items that are not available in stores.

Shop online from the convenience of your home and save associated shipping charges when you opt to pick-up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.

To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart and then select the location you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick-up.

Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.

Orders can take up to 10 business days to be processed in our warehouse, depending on the delivery option selected at checkout. For more information, please visit this page. All orders are packed and shipped Monday to Friday. Orders placed on weekends or holidays will be processed the following business day

Orders are shipped via independent couriers during store operating hours and are delivered within 24h.

How it works:

• Depending on the weight, size and availability of the item, you may choose "Express delivery" shipping method at checkout, if available.
• A fixed shipping rate of $14.99 will be applied to your order.

Tracking: Our courier service will send you tracking details and delivery status by SMS or email.

We offer tracked standard ground shipping via courier (Canada Post or Purolator) when we ship to your home. Orders sent to a store are shipped via Bouclair transport.

Orders shipped via Canada Post or Purolator will generate a tracking number that you will receive by email as soon as your order ships. To track orders shipped to a store, please check HERE or contact our Customer Service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com, Monday through Friday, from 10:00 am to 04:00 pm (ET).

Shop online from the convenience of your home and save associated shipping charges when you opt to pick up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.
To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart before selecting the location at which you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick up.
Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.

If you are sending someone to pick up your order on your behalf, please provide their full name in the “add a comment to your order” section during online checkout. Your proxy will be required to present the Sales Associate with:

• A government-issued photo ID
• The order number
• The In-Store Order Pick-up Notification email
• For security purposes, you (or your proxy) will be asked to sign a release form confirming your order has been picked up. A confirmation email will also be sent.

Currently, Gift cards can only be redeemed in Bouclair stores.

Changes cannot be made to an order once it has been submitted.
To cancel an order, log into your account and select the order you wish to cancel. Please note, it may be too late to cancel your order. A cancellation cannot be made once your order has been shipped from our warehouse.

Once you complete online checkout, you should receive a confirmation email with your order details, including your order number. You can also log into your Bouclair.com account and click on Order History, where all of your recent orders will appear. If you don’t have an account or if you have checked out as a guest, please contact Customer Service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com.

Please contact customer service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com and we will resend it to you.

Please refer to our Return Policy for all details.

Web exclusive items can be returned in any of our Store locations or by mail to our warehouse. Please see our Return Policy to ensure you qualify for a refund.

Orders can take up to 10 business days to be processed in our warehouse, depending on the delivery option selected at checkout. For more information, please visit this page. All orders are packed and shipped Monday to Friday. Orders placed on weekends or holidays will be processed the following business day.

Orders are shipped via independent couriers during store operating hours and are delivered within 24h.
How it works:

• Depending on the weight, size and availability of the item, you may choose "Express delivery" shipping method at checkout, if available.
• fixed shipping rate of $14.99 will be applied to your order.

Tracking:Our courier service will send you tracking details and delivery status by SMS or email.

We offer tracked standard ground shipping via courier (Canada Post or Purolator) when we ship to your home. Orders sent to a store are shipped via Bouclair transport.

Orders shipped via Canada Post or Purolator will generate a tracking number that you will receive by email as soon as your order ships. To track orders shipped to a store, please contact our Customer Service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com, Monday through Friday, from 10:00 am to 04:00 pm (ET).

Shop online from the convenience of your home and save associated shipping charges when you opt to pick-up your order from one of our stores. Orders are shipped via Bouclair delivery trucks and delivered to stores on business days, excluding holidays. Find your nearest store HERE.

To arrange shipping to your nearest store, select the "ship to store" option in the shopping cart and then select the location you would like to pick up your order. An email will be sent to you advising you when your order has arrived at your selected store and is ready for you to pick up during store business hours. Please confirm the store hours of your selected Bouclair store location prior to pick-up.

Once you arrive at the store, present a printed or digital copy of your In-Store Order Pick-Up Notification email along with your order number and a government-issued photo ID, to a Bouclair Sales Associate.

If you are sending someone to pick up your order on your behalf, please provide their full name in the add a comment to your order section during online checkout. Your proxy will be required to present the Sales Associate with:

• A government-issued photo ID
• The order number
• The In-Store Order Pick-up Notification email
• For security purposes, you (or your proxy) will be asked to sign a release form confirming your order has been picked up. A confirmation email will also be sent.

Please refer to our Return Policy for all details.

We will refund you for the total purchase price of the item, plus tax, as soon as we verify that the item has been returned. Once your refund has been processed, it can take between 3-10 business days for the amount to appear in your account. Should the refund not appear within 10 business days, you can contact our customer service at 1-800-268-2524 or by e-mailing customerservice@bouclair.com.

Bouclair gift cards can be purchased exclusively at any Bouclair stores.

You can use gift cards to pay for products which include a promotion or markdown. However, promotions are not applicable on the purchase of gift cards themselves.

Currently, Gift cards can only be redeemed in Bouclair stores.

Bouclair will send text messages to opted-in users containing information about orders, current promotions and/or contests.

TextJOINto short code+18336791472to sign up for Bouclair text messages. You’ll be prompted to confirm your subscription to our SMS service. By confirming, you agree to receive marketing text messages from Bouclair to the mobile number provided from time to time, and validate that you have the authority to consent to the reception of text messages at that number. Message & Data Rates may apply. By signing up, you also consent to our PRIVACY POLICY and TERMS OF USE.

Signing up is free, but message and data rates may apply - these are at the discretion of your carrier depending on your text plan. If in doubt, please check with your carrier.

To stop receiving Bouclair text messages at any time, text STOP to short code+18336791472. You will stop receiving Bouclair text messages once you confirm your phone number’s removal from our database. Alternatively, you may send your request to unsubscribe by email to customerservice@bouclair.com. Requests made by email will be handled in a timely manner. Please unsubscribe from Bouclair text messages before changing or deactivating your mobile number.

To opt back in to text messages from Bouclair at any time, follow the steps outlined in the answer to the question:“How do I sign up for Bouclair text messages?”.

To request more information, contact our customer service department by emailing customerservice@bouclair.com or by calling 1-800-268-2524, Monday through Friday, from 10:00 am to 04:00 pm (ET).

Delivery of text messages may be unsuccessful if the mobile phone has insufficient network capacity at a particular time or if it’s outside of a transmission site range when the message is sent. Even when coverage is available, factors beyond the control of your wireless carrier’s control may affect deliver ability of SMS transmissions. Neither Bouclair nor your wireless carrier is responsible for delayed or undelivered messages.